P15 Studio Professional Video Bar

Knowledge Base

Troubleshooting & FAQs

1. Specifications


What are the camera & microphone specifications for the Poly Studio P15 video bar?


Poly Studio P15 camera specification

  • Ultra HD (4K 16:9, 2160p), Full HD (1080p), HD (720p)

  • 90° DFOV

  • Personal conference view with auto-framing

  • True colour and low light compensation Certified by Zoom and Microsoft Teams

  • Electronic zoom up to 4x

  • Manual pan, tilt and zoom control through Poly Lens Desktop App

Poly Studio P15 audio specification

  • Poly Acoustic Clarity technology provides full-duplex conversations, acoustic echo cancellation and background noise suppression

  • Poly NoiseBlockAI technology

  • Poly Acoustic Fence technology

  • Microphones: 3-element beamforming microphone array

  • 50 Hz to 14 kHz frequency response 


Poly Studio P15 speaker specification

  • 100 Hz to 20 KhZ frequency response

  • Output: 80 dBA @ 1000 Hz @ 1 meter at maximum volume

2. System Requirements


What are the system requirements for the Poly Studio 15 device?


Make sure that your computer meets the following requirements to use a Poly Studio P5 webcam as the camera and audio accessory.


  • Windows version 8.1, 10

  • Mac OS X version 10.10 or later

  • USB 3.0 required for 4K video

3. Compatible Applications


What applications is the Poly Studio P15 compatible with?


The Poly Studio P15 supports the following applications:


  • Certified for Zoom and Microsoft Teams applications

  • Compatible with any application that supports standard USB/UVC standards

4. LED Status Indicators


What do the LED Status Indicators on my Poly Studio P15 display?


The Poly P15 device provides an LED above the camera to help you understand the device’s behaviours. The following table lists each LED and its associated status.


Indicator

Status

Solid white

Device is powered on, the shutter is open, and the device is idle

Pulsing white

Boot initialization in progress

Solid green

For video calls, camera is active (in use or displaying local video preview out of a call), microphone is active

Blinking green

Blinks twice to indicate that the camera is off, microphone is active

Pulsing amber

Firmware update in progress

Solid red

Muted microphone


5. Privacy Shutter


How do I use the Poly Studio P15 device privacy shutter?


Your Poly Studio P Series device provides a built-in physical cover that blocks the camera lens to protect your privacy.


  • Rotate the privacy shutter ring counter-clockwise to open the shutter.

  • Rotate the privacy shutter ring clockwise to close the shutter







6. Serial Number


Where can I find the serial number for the Poly Studio P15?


You can find the serial number of the Poly Studio P15 on the back by the USB connectors and it starts with the letters S/N:


7. Accessibility Features


What accessibility features does the Poly Studio P15 have to accommodate users with disabilities?


Your device includes accessibility features for users who are deaf or hard of hearing to use the system. The following table lists the accessibility features for users who are deaf or hard of hearing.

Accessibility Feature

Description

Status indicator lights

The device shows status info using LED pattern behaviours and colours.

Your device includes accessibility features for users who are blind, have low vision, or have limited vision to use the device. The following table lists the accessibility features for users who are blind, have low vision, or have limited vision.


Accessibility Feature

Description

Mute and unmute tones

On the Poly Studio P15, an audible tone plays when you mute and unmute calls.

Power on and power off tones

On the Poly Studio P15, an audible tone plays when you power your device on and off.


Your device includes accessibility features to enable users with limited mobility to use various device features. The following table lists the accessibility features for users with limited mobility.


Accessibility Feature

Description

Built-in Speaker and Microphone

Your Poly Studio P15 has an integrated speaker and microphone that enables you to hear audio and speak without having to use a headset. Your Poly Studio P5 has an integrated microphone that enables you to speak without using a headset.

8. Upgrade Fails

Poly P15 upgrade fails with Poly Lens Desktop

Description


You open Poly Lens Desktop and it indicates that an upgrade for your P15 is due.


You click on the upgrade button at the bottom, it goes to the whole process but it fails at the end. ​​​​​​​


Resolution


Check if the P15 is set as a default device on any videoconferencing app (Zoom, Teams, RPD, etc)


Change the default to anything else but the P15 and try the upgrade again.



Useful Documents 

P15
Datasheet

Quickstart
Guides

Release
 Notes

User
Guide


Contact Us


If you can't find the answer you are looking for or need specific help, please get in touch with the team on 01635 798620 or email us at help@podia.work