P5 Studio Professional Webcam

Knowledge Base

Troubleshooting & FAQs

1. Specifications

What are the camera & microphone specifications for the Poly Studio P5 webcam?

Poly Studio P5 camera specification:

  • 1080p (Full HD), 720P (HD) Compatible

  • Auto focus with 4x zoom / EPTZ

  • 80° DFOV

  • Low light quality & true colour images, certified by Zoom and Microsoft Teams

  • Custom controls through Poly Lens Desktop

​​​​​​​Poly Studio P5 microphone specification:

  • Single directional microphone optimized for personal workspaces

  • 50 Hz to 16 kHz frequency response

2. System Requirements

What are the system requirements for the Poly Studio P5 webcam?

Make sure that your computer meets the following requirements to use a Poly Studio P5 webcam as the camera and audio accessory.

  • Windows version 8.1, 10

  • Mac OS X version 10.7 or later

  • USB 2.0 port (USB 3.0 recommended)

3. Compatible Applications

What applications is the Poly Studio P5 compatible with?

The Poly Studio P5 webcam supports the following applications:

  • Certified for Zoom and Microsoft Teams applications

  • Compatible with any application that supports standard USB/UVC standards

4. Privacy Shutter

How do I use the Poly Studio P5 device privacy shutter?

Your Poly Studio P Series device provides a built-in physical cover that blocks the camera lens to protect your privacy.

  • Rotate the privacy shutter ring counter-clockwise to open the shutter.

  • Rotate the privacy shutter ring clockwise to close the shutter.

5. LED Status Indicators

What do the LED Status Indicators on my Poly Studio P5 display?

The Poly P5 device provides an LED above the camera to help you understand the device’s behaviours. The following table lists each LED and its associated status.



Solid white

Device is powered on, the shutter is open, and the device is idle

Pulsing white

Boot initialization in progress

Solid green

For video calls, camera is active (in use or displaying local video preview out of a call), microphone is active

Blinking green

Blinks twice to indicate that the camera is off, microphone is active

Pulsing amber

Firmware update in progress

Solid red

Muted microphone

6. Serial Number

Where can I find the serial number for the Poly Studio P5?

The Serial Number for the Poly Studio P5 can be found on the back of the attaching base, below the bar code, and it starts with the letters S/N:

7. Accessibility Features

What accessibility features does the Poly Studio P5 have to accommodate users with disabilities?

Your device includes accessibility features for users who are deaf or hard of hearing to use the system. The following table lists the accessibility features for users who are deaf or hard of hearing.

Accessibility Feature


Status indicator lights

The device shows status info using LED pattern behaviours and colours.

Your device includes accessibility features to enable users with limited mobility to use various device features. The following table lists the accessibility features for users with limited mobility.​​​​​​​

Accessibility Feature


Built-in Speaker and Microphone

Your Poly Studio P5 has an integrated microphone that enables you to speak without using a headset.


Useful Documents 



Release Notes



Contact Us

If you can't find the answer you are looking for or need specific help, please get in touch with the team on 01635 798620 or email us at help@podia.work