Zone Wireless

Knowledge Base

Troubleshooting & FAQs

1. Bluetooth

Logitech Zone Wireless Headset Bluetooth issues

My headset lost its Bluetooth connection

Your headset should automatically reconnect if your Bluetooth signal is lost during a call. If it doesn’t, it only takes a few steps to get it connected again:

  • Turn your headset off. 

  • After two seconds, turn the headset back on and wait for it to connect.

If this doesn’t resolve the issue, you may need to restart your phone’s Bluetooth connection: 

  • Set your phone to airplane mode.

  • Wait ten seconds and then switch airplane mode off.

  • If your headset still doesn’t reconnect, open your phone’s settings and tap on Bluetooth.

  • Tap on your headset from the list of available known devices.

2. Mute

When I mute my headset, the application isn't reflecting the muted mic status

When the Zone wireless is connected to a PC via Bluetooth, the flip to mute function and the mute button will function as intended. However, the Bluetooth connection does not provide the ability to sync the mute status with applications running on the PC.

3. Updates

Updating the Logitech Zone Wireless Headset

To update your headset:

Go to the app menu.

Select About.


NOTE: Make sure the headset is above a 50% charge and the app is not closed during the process.

What if the firmware update fails?

Your headset should automatically reboot to the old firmware in case the update gets blocked. Try updating the headset again.

Useful Documents 




Contact Us

If you can't find the answer you are looking for or need specific help, please get in touch with the team on 01635 798620 or email us at