H800 Wireless
Headset

Knowledge Base

Troubleshooting & FAQs

1. Wireless - USB 3.0 Issue


Wireless product not working properly when also using a USB 3.0 device


When using a USB 2.0 2.4GHz wireless peripheral device (such as a mouse, keyboard, or headphones) with a PC that also has a USB 3.0 peripheral device plugged in, you may experience erratic operation caused by interference. This is especially likely to happen when using USB 3.0 remote hard drives or flash drives. This interference may result in:

  • Delayed response to mouse or keyboard inputs

  • Missing keyboard characters or mouse commands

  • Decreased operating distance between the USB 2.0 wireless device and its receiver


There are some techniques that can help early adopters of USB 3.0 to mitigate potential problems with their existing 2.4GHz wireless devices:

  • If your PC has multiple USB 2.0 connectors available, separate your USB 3.0 and USB 2.0 receivers by as much distance as possible. For example, if your PC has a choice of USB 2.0 connectors, use the one on the opposite side of the PC from the USB 3.0 connector.

  • Position your USB 2.0 receiver as close as possible to your wireless peripheral (mouse, keyboard, headphones, etc.).

  • Use a standard, USB-extender cable to position your USB 2.0 wireless receiver as far away as possible from your USB 3.0 connector.


A USB-extender cable is available for Logitech customers who are experiencing this problem (click here for more information).


NOTE: A USB 3.0 connector sometimes referred to as Super Speed USB or SS, normally has a blue plastic insert in the connector. Unlike a USB 2.0 connector which has 4 pins within the connector, a USB 3.0 connector has 9 pins.


Move your USB 2.0 wireless receiver to the opposite side of your computer:


Make sure your USB 2.0 wireless receiver is in the USB 2.0 connector closest to your wireless peripheral:




Use a USB extended cable to position your wireless receiver as far away from your USB 3.0 peripheral as possible:




2. Bluetooth


H800 headset not connecting to computer using Bluetooth


If your headset isn't connecting to your computer using Bluetooth, try the following:

  • Make sure Bluetooth is enabled on your computer (see your computer's documentation for more help).

  • You might be out of range, try moving the headset closer to your computer.

  • Check to see that your headset is paired and connected to your computer in the Bluetooth devices menu (see your computer's documentation for more help).

  • If you continue to experience a problem connecting, try using the supplied wireless receiver to connect, instead of your computer's built-in Bluetooth radio.

3. Microphone


Microphone not working on the H800 headset


If you're having issues with the microphone on your headset, try the following:

  • Check that the microphone isn't set to mute either on the headset or in the application where you're using it.

  • Make sure you have the H800 headset selected as the audio input/recording device (see your computer or device's documentation for help).

  • Ensure the application you're using is configured to use the headset as its audio input/recording device (see the application's documentation for help).

  • Make sure the receiver is connected to a USB port that isn't behind any large objects (ex. a desk or desktop PC).

  • Connect the headset to a USB port with the charging cable — it may not have enough battery power.

4. Not Powering On


H800 headset not powering on

If your headset won't power on, try the following suggestions:

  • Connect the headset to a USB port using the charging cable — it may not have enough battery power.

  • Check that the switch is set to the "on" position.


NOTE: When the headset is charging and not in use, always set the switch to the "off" position to conserve battery power.


5. Distorted Audio


Distorted audio on the H800 headset


If you're having audio issues with your headset, try the following suggestions:

  • Move the headset closer to your audio source — it might be out of range.

  • Move away from other sources of wireless signal — you could be experiencing interference.

  • Connect the headset to a USB port using the charging cable — it may not have enough battery power.

  • Try adjusting the volume on your audio source — it might be turned up too high.


If you're using the wireless receiver:

  • Make sure it's connected to a USB port that isn't behind any large objects (ex. a desk or desktop PC).

  • Make sure it isn't connected near other wireless receivers that could be causing interference.


If you're using Bluetooth, try disabling other Bluetooth devices temporarily.


6. Controls


Controls on the H800 headset not working


The music controls on the H800 headset are only supported on iTunes and Windows Media player. If you use Windows, you can download our music control software from the Wireless Headset H800 Download Page.


For call control issues with a chat or internet soft-phone application (ex. Skype, Windows Live Messenger, Logitech Vid), make sure your headset is set as the audio output and microphone in both the operating system and the chat or internet soft-phone application.


NOTE: The H800 headset controls may not be compatible with all chat and soft-phone applications.

7. Pairing


Pairing the H800 headset with a Bluetooth device


To pair your wireless headset with a Bluetooth device:

  • Set the slider switch to the Bluetooth icon.

  • Slide the track switch to "Next" and hold, and press and hold the "Volume up" button at the same time, until the link LED indicator blinks rapidly.

         NOTE: For initial Bluetooth setup, your headset will automatically be in pairing mode.

Make sure Bluetooth is active on your device and then select "H800 Logitech Headset" in the Bluetooth devices list (see your Bluetooth device's documentation for more help).


Once the connection has been established, the link LED indicator should turn solid green.


NOTE: For help with pairing additional Bluetooth devices with your H800 headset, see answer 360023242674.


8. Re-pairing

Re-pairing the H800 headset with the wireless receiver


You may need to re-pair your headset with its wireless receiver or pair it with a replacement receiver. Here's how:


Initiate the pairing mode for your headset

Download and run the pairing utility.


NOTE: You can find the pairing utility in the download section of the Wireless Headset H800 support page.

  • Set the switch on your headset to the receiver icon and not the Bluetooth icon.

  • Slide the track switch to "Next" and hold, and press and hold the "Volume up" button at the same time, until the link LED indicator blinks rapidly.


Initiate the pairing mode for your wireless receiver

  • Make sure your wireless receiver is connected to a USB port on your computer.

  • When the headset is in pairing mode, click Next on the Pairing Utility page to initiate the pairing mode on the receiver.


Once the headset is paired to the wireless receiver, the connect LED will turn solid green and the pairing utility will state that the headset is ready to use.

9. USB Connecting

H800 headset not working when connected to computer by USB cable


Your headset is designed to work wirelessly using Bluetooth or the included wireless receiver.


It only uses the USB cable provided to charge the battery.


10. No Audio

No audio from H800 headset when connected to computer by wireless receiver


If you're not hearing audio from your headset when using the wireless receiver, try the following suggestions:

  • Make sure you've set the switch to the receiver icon.

  • Connect the headset to a USB port with the charging cable — it may not have enough battery power.

  • Make sure you have the H800 selected as the audio output device (see your computer's documentation for help).

  • Check that the application you're using is configured to use the headset as its audio output device (see the application's documentation for help).

  • Make sure the receiver is connected to a USB port that isn't behind any large objects (ex. a desk or desktop PC).


11. Additional Pairing

Pairing additional Bluetooth devices with the H800 headset


You can pair up to seven Bluetooth devices with your wireless headset. Once you pair the first device, simply initiate the pairing mode of your headset to pair another. While your wireless headset can store up to seven devices, it will only connect to and stream audio from one device at a time.


See answer 360023242194 for help with pairing Bluetooth devices with your headset.


NOTE: When switching from one device to another, make sure you disconnect from the last device before connecting to the next one (see your Bluetooth device's documentation for help).

11. Bluetooth Audio

No audio from the H800 headset when connected to a Bluetooth device


If you're not hearing audio from the headset on a Bluetooth device, try the following:

  • Make sure you've set the switch to the Bluetooth icon.

  • If you have paired multiple Bluetooth devices with the headset, make sure you're connected to the correct Bluetooth device (see answer 0360023404773 for help).

  • Connect the headset to a USB port with the charging cable — it may not have enough battery power.

  • If you're connected to a computer, make sure you have the Wireless Headset H800 selected as the audio output device (see your computer's documentation for help).

  • Make sure the application you're using is configured to use the headset as its audio output device.

  • Try disabling other Bluetooth devices.

 




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