H600 Wireless
Headset

Knowledge Base

Troubleshooting & FAQs

1. Wireless - USB 3.0 Issue


Wireless product not working properly when also using a USB 3.0 device


When using a USB 2.0 2.4GHz wireless peripheral device (such as a mouse, keyboard, or headphones) with a PC that also has a USB 3.0 peripheral device plugged in, you may experience erratic operation caused by interference. This is especially likely to happen when using USB 3.0 remote hard drives or flash drives. This interference may result in:

  • Delayed response to mouse or keyboard inputs

  • Missing keyboard characters or mouse commands

  • Decreased operating distance between the USB 2.0 wireless device and its receiver


There are some techniques that can help early adopters of USB 3.0 to mitigate potential problems with their existing 2.4GHz wireless devices:

  • If your PC has multiple USB 2.0 connectors available, separate your USB 3.0 and USB 2.0 receivers by as much distance as possible. For example, if your PC has a choice of USB 2.0 connectors, use the one on the opposite side of the PC from the USB 3.0 connector.

  • Position your USB 2.0 receiver as close as possible to your wireless peripheral (mouse, keyboard, headphones, etc.).

  • Use a standard, USB-extender cable to position your USB 2.0 wireless receiver as far away as possible from your USB 3.0 connector.


A USB-extender cable is available for Logitech customers who are experiencing this problem (click here for more information).


NOTE: A USB 3.0 connector sometimes referred to as Super Speed USB or SS, normally has a blue plastic insert in the connector. Unlike a USB 2.0 connector which has 4 pins within the connector, a USB 3.0 connector has 9 pins.


Move your USB 2.0 wireless receiver to the opposite side of your computer:


Make sure your USB 2.0 wireless receiver is in the USB 2.0 connector closest to your wireless peripheral:




Use a USB extended cable to position your wireless receiver as far away from your USB 3.0 peripheral as possible:




2. Wireless Reciever


H600 headset not connecting to the wireless receiver


Your headset and receiver come paired out of the box. If you're experiencing issues connecting to the receiver after you've connected it to a USB port on your computer, try the following:

  • If you connected the wireless receiver to a USB hub, try plugging it directly into a USB port on the computer.

  • You might be out of range from the wireless receiver — try moving the headset closer.

  • Make sure the receiver is connected to a USB port that isn't behind any large objects, for example a desk or desktop computer.

  • Your headset may need to be charged — connect it to a power source using the USB charging cable.

  • Make sure the wireless USB receiver is installed properly — try disconnecting and then reconnecting it (see your computer's documentation for more help).

3. Computer Connecting


Connecting the H600 headset to a computer


Use the following steps to connect the headset to your computer:

  • Connect the USB receiver to a USB port on the computer (connecting to a USB hub isn't recommended).

  • Power on your headset. The headset and the wireless receiver come pre-paired out of the box.

  • Once the installation is complete, your computer may require a reboot to finalize the installation.

4. LED Indicator Light


LED indicator lights on the H600 headset

The LED indicator uses colors and blinking behavior to display battery and connection information.


5. USB Reciever


Using the H600 headset with a different USB receiver


Your H600 headset ships with the USB receiver shown below:



Your headset can only connect to the receiver it ships with, or with a replacement made for your headset. It won't connect to any other receivers, including Unifying receivers.


6. Not Powering On


H600 headset not powering on


If your headset won't power on, try the following suggestions:

  • Connect the headset to a USB port using the charging cable — it may not have enough battery power.

  • Check that the switch is set to the "On" position.


NOTE: When the headset is charging and not in use, always set the switch to the "Off" position to conserve battery power.


7. Audio Issue


No audio coming from the H600 headset


If you're not hearing audio from your headset when using the wireless receiver, try the following suggestions:

  • Connect the headset to a USB port with the charging cable — it may not have enough battery power.

  • Make sure you have the H600 selected as the audio output device (see your computer's documentation for help).

  • Check that the application you're using is configured to use the headset as its audio output device (see the application's documentation for help).

  • Make sure the receiver is connected to a USB port that isn't behind any large objects (ex. a desk or desktop PC).


8. Connectivity Issue

Connectivity issues with the H600 headset


If you’re experiencing any connectivity issues or have replaced the wireless receiver for your H600 headset and need to pair it to your headset, follow the steps below.


NOTE: To perform these steps, you'll need the pairing utility. You can download the pairing utility from the Wireless Headset H600 Downloads Page.


Initiate the pairing mode for your headset

  • Download and run the pairing utility.

  • Slide the switch on your headset to the "on" position.

  • Press and hold the Volume up and Mute buttons together until the link LED flashes orange, then blinks green rapidly.


Initiate the pairing mode for your wireless receiver

  • Make sure your wireless receiver is connected to a USB port on your computer.

  • When the headset is in pairing mode, click Next on the Pairing Utility page to initiate the pairing mode on the receiver.


NOTE: If you experience any issues with the pairing steps above, in the pairing utility, click Back, disconnect the wireless receiver, then try again. You may need to follow steps 2 and 3 under Initiate the pairing mode of your headset to prepare the headset for pairing. 


9. USB Connecting

H600 headset not working when connected to computer by USB cable


Your headset is designed to work wirelessly using Bluetooth.


The headset only uses the USB cable provided to charge the battery.


10. Distorted Audio

Distorted audio on the H600 headset


If you're having audio issues with your headset, try the following suggestions:

  • Move the headset closer to your audio source — it might be out of range.

  • Move away from other sources of wireless signal — you could be experiencing interference.

  • Connect the headset to a USB port using the charging cable — it may not have enough battery power.

  • Try adjusting the volume on your audio source — it might be turned up too high.


If you're using the wireless receiver:

  • Make sure it's connected to a USB port that isn't behind any large objects (ex. a desk or desktop PC).

  • Make sure it isn't connected near other wireless receivers that could be causing interference.


11. Microphone Issue

Microphone not working on the H600 headset


If you're having issues with the microphone on your headset, try the following:

  • Check that the microphone isn't set to mute either on the headset or in the application where you're using it.

  • Make sure you have the H600 headset selected as the audio input/recording device (see your computer or device's documentation for help).

  • Ensure the application you're using is configured to use the headset as its audio input/recording device (see the application's documentation for help).

  • Make sure the receiver is connected to a USB port that isn't behind any large objects (ex. a desk or desktop PC).

  • Connect the headset to a USB port with the charging cable — it may not have enough battery power.

 




Useful Documents 

H600
Datasheet

Quickstart
Guides

Software
File


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If you can't find the answer you are looking for or need specific help, please get in touch with the team on 01635 798620 or email us at help@podia.work