C505e Professional Webcam

Knowledge Base

Troubleshooting & FAQs

1. Detection

Wireless product not working properly when also using a USB 3.0 device

If your camera isn't detected by your computer, please try the following:

  • Try a different USB port on your computer.

  • Make sure the camera isn't connected to a USB hub or docking station.

  • If your camera is connected to a USB 3.0 port (usually has a blue plastic insert), try using a USB 2.0 port instead.

  • Try connecting the camera to a different computer.

NOTE: If your camera isn't detected by a second computer, it may be defective.

2. Compatibility

Logitech webcam compatibility with hubs and KVM switches

Manufacturers implement webcam support in various and non-standard ways. KVM switches, in particular, may affect the functionality of your Logitech webcam.

Other third-party devices that may interfere with the communication between your Logitech webcam and your computer are:

  • KVM switch boxes

  • Port Replicators

  • Docking Stations

  • USB Hubs

3. Smart TV

Logitech webcam not working with my Smart TV

Your Logitech webcam won't work with your Smart TV, as it was designed to be used with personal computers only.

Useful Documents 




Contact Us

If you can't find the answer you are looking for or need specific help, please get in touch with the team on 01635 798620 or email us at help@podia.work