FAQ

Business Values


What is the purpose and vision of Podia?

Our purpose is to enable people to thrive in work and life. Our shared vision is for a future where workspaces are transformed improving productivity and wellbeing for everyone.

 

What products and services do you offer?

We bring together premium technology, stylish furniture and supportive employee wellbeing content so everyone can thrive in work and life. 

Products for Home include; Static Desks, Sit-Stand Desks, Chairs, Posture Mats, Professional Webcams, Headsets, Speakerphones, Video Collaboration bars, Collaboration screens, Control panels, Monitors, Keyboards, Mice and other accessories (e.g. Basically all the essential AV equipment for effective working and collaboration at Home)

Products for the Office include; Huddle and Meeting Room Furniture, Video Collaboration bars, Collaboration screens, Control panels and other accessories (e.g. Basically all the essential AV equipment for effective working and collaboration in the Office)

We provide a full holistic solution for your wellbeing and productivity and include installation, training, warranty support and access to on-line content to help you thrive in work and life.

 

Do you have to be a business to buy from Podia?

No, you don’t. Anybody can buy from Podia – whether you are looking to buy a solution yourself, buy and expense back to your employer, or buy for your staff. Everything is available via our online store.

 

What size of businesses work with Podia?

We have designed our offering to be suitable for small businesses with a handful of staff, all the way up to the big enterprises with thousands of employees. Smaller businesses can buy our carefully crafted best in class bundles on-line and we simply do the rest to get them up and running. Or we can also work directly with larger businesses to deliver a more tailored solution for their business.

 

I love the Podia offering but I would like to tailor my solution for my exact requirements – can I still work with you?

Of course you can. Our experienced advisors will walk you through the process and ensure you are happy with your choices and design a deployment program that meets your requirements. Contact the team to discuss your requirements today on 01635 798620 or at   sales@podia.work 


How does Podia support employee well-being?

Podia supports employee well-being in several ways:

Firstly, our high-performance workspaces have been created to address the challenges employees are facing whilst working from home. Having poor equipment and tools leads to user frustration which negatively impacts their well-being. Providing employees with best-in-class technology, stylish and ergonomic furniture will allow them to have greater job satisfaction and wellbeing.

Secondly, Podia supports employee well-being through our intuitive Rise platform. Rise is our well-being content and community platform which has been developed by our team to do just that – support employee wellbeing. 


How does Podia help businesses demonstrate a clear duty of care to all remote employees?

Employers today have a fantastic opportunity to seize the moment and genuinely provide employees the flexibility to work at home, in the office or in a hybrid model. Employees need to have access to the same quality of equipment and services they would have in the office to maintain productivity but also retain their sense of belonging, purpose and well-being. At Podia we enable Employers to deliver this to their employees in a full end to end solution. From the point of installation where we check and report on their home environment right through to the content we deliver to them when up and running employers can clearly demonstrate that remote doesn’t mean removed.

 

How does Podia contribute to improving communication and awareness on the challenges of working remotely and managing remote staff?

Employee well-being should be a key subject in any business today regardless of their approach to remote working. We have started our journey to help in this area through our Rise platform and we want this to grow to build a community of remote workers and businesses who adopt and champion this way of working. We can encourage active communication between people across all companies to share best practices and we plan to invite contributors from all areas of the world to share their experiences and try to deliver a future where workspaces are transformed improving productivity and wellbeing for everyone.

 

Does Podia provide solutions to the Office as well as Home? 

Yes, we do. Our purpose is to enable people to thrive in work and that isn’t limited to just working from home. We believe that a big part of employee wellbeing and productivity is offering a seamless user experience and building genuine human connections between the Home and office. After COVID-19 employees now expect to walk in to an office Meeting room or huddle space and have the same quality experience they have on their PC. We want to make it easy to deploy huddle and meeting spaces and take the complication out of this area and deliver a consistent and seamless user experience. 

 

How does Podia contribute to good causes?

We all have a responsibility to try and make the world a better place, so at Podia, we're stepping up to the challenge. We've partnered with environmental and community charities around the world to give a little back every time you buy a workspace. 

For all Micro and Swift home workspace bundles purchased, we proudly plant one tree. For every Professional, Executive, Huddle and Meeting Room Workspace purchased, we proudly make a donation to help support a rural community in Ghana.

Read more about our ethical promises by clicking here.  


Ordering


How do I place an order?

Simply visit our store section to place any orders.

Need more help or advice? You can contact us here.


Is there a minimum order size?

No there’s not. Buying on-line gives you total flexibility and you can buy as little or as much as you’d like of our pre-defined bundles and we also have recommended add-on products to these that you will see during the buying journey. For anything more bespoke, there is a minimum order size. Please speak to our team.

 

How do I order for large volumes of employees with different delivery dates and addresses?

Firstly talk directly to our advisors who can deliver you a full proposal for your business. After this has been completed you will then have access to our Elevate platform to manage all your on-going requirements.

Read more about our Elevate platform by clicking here.


How quickly will my order arrive?

We have solution bundles that can be supplied in different timeframes but on average we aim for no more than ten (10) working days. We have a Swift bundle available in just a few days through to more high-end solutions that can be up to four (4) weeks. We work closely with our customers to deliver a solution that works and we have national logistics centres to support any size and speed of rollout.

 

Where do you deliver to?

Right now Podia is only available in the UK. We are working after launch to expand into other new territories and we work with global logistics and vendor partners to support any company wishing to deploy Podia solutions overseas.

Service


What services are included as standard?

We provide installation and warranty support services with each solution bundle plus then access to our Elevate and Rise platforms. We also provide a free Podia branded welcome pack with all home packages (which subject to additional costs can be re-branded for businesses as an on-boarding welcome pack for new employees if required).

 

What does the warranty cover?

It covers normal wear and tear and we provide three (3) year warranty support for every product we sell except headsets which are two (2) years. This gives employers total peace of mind during the term of the agreement and simply send back the affected products to Podia and we will deliver new ones. Terms of the returns process can be provided upon request.

 

Can you visit sites for ad-hoc work upon request?

Yes. If any customer requires us to do this it can be scheduled on-line as part of the Elevate solution. This is useful for employers who would like us to off-board employees and collect equipment and redeploy for new employees.


Are all the products new?

Of course! We believe employers want both value for money and to deliver a best in class workspace solution for their employees. The only time they won't be is if an employer specifically wants to re-issue previously owned kit to another member of their team.

 

Are your products safe for both business and domestic use?

Yes. We have worked closely with our vendor partners and selected products that only are certified for both business and domestic use.

 

How does Podia help businesses ensure workspaces are suitable for remote employees?

Quite simply we have crafted our workspaces with this in mind from the outset. We have published the size and dimensions of the Products that make up the workspaces plus we install them with our trained engineers to ensure they are set up perfectly. We even provide sign off documentation after the installation is completed for employers which is then uploaded into the Elevate platform.

 

Can you configure and deliver other devices on behalf of a business even if not purchased from Podia (for example laptops)?

At Podia we have initially decided not to supply laptops or specific equipment that is normally handled by IT departments. We can take delivery of laptops that are prebuilt by employers (or we can do for you) to our staging centres so we can then deliver to employees in a single process and delivery with the Podia workspaces. We can also hold employer branded items and provide employee on-boarding packs, delivering them in the same way.

 

Can you take away old furniture and equipment?

Yes. But only office equipment and subject to a fair use policy. No trying to offload fridge freezers! We will dispose of any unusable items and look to recycle or donate other items to good causes.

 

Finance


What is included within the monthly cost?

Quite simply everything! All the products and services from Podia are included into a fixed term lease or provided “As-A-Service”.

Who owns the products and are they rented?

The standard solution for on-line purchases is a fixed term lease. This effectively delivers a rental arrangement between Podia and our customers.

The products are not owned by the purchasing entity at any stage and at the end of the term Podia collects the Products and can then provide a new workspace solution as part of a technology refresh solution. 

If required the products can be owned by our Customers at the end of the lease with a small final settlement payment which is typically only 2-5% of the total lease value. 

 

What is the benefit of leasing the asset over purchasing outright?

Podia provides a competitive rate of finance via third party partners and just simply ensures that the monthly cost per solution is very cost effective for all businesses and preserves cash flow as investments are made in remote working and office upgrades.

 

What is the minimum lease period?

There are various options available from one (1) year, but the recommended option is three (3) years.

 

When does the lease start?

On the day of delivery and/or installation.

 

What happens at the end of the lease period?

Podia collects the workspaces and can deliver a new solution as part of a new agreement. Technology moves fast and we will recommend a new workspace solution as the term comes to an end.

Podia can also provide further solutions as required plus provide continued access to Elevate and Rise platforms as part of an on-going further agreement. 

As previously stated our Customers can also assume title over the workspaces at the end of the lease with a small final settlement payment which is typically only 2-5% of the total lease value.

 

What happens if the employee leaves before the end of the lease period?

It's inevitable that at some point you will experience staff leaving (even if you are the best employer in the world) but when this does happen, we take the burden from you. With the Elevate platform employers can simply request that we collect the workspace and redeploy it to a new employee (there is an additional charge for this). We can also take the workspace back into our logistics centre and hold the workspace until the employer instructs us to re-deploy again using the Elevate platform. There is no charge for this for up to three (3) months (as long as the payments continue to be made).

 

Is the finance agreement directly with Podia?

No, we leave that stuff to the experts! Podia choose to partner with Propel who are one of the UK's largest independent finance houses. Helping more than 40,000 businesses acquire finance for over 20 years. 

Propel acts as a credit broker or a lender for business customers only. Propel Finance Group includes Propel Finance Plc and Propel Finance No.1 Limited. Propel Finance Plc is registered in Wales, Company no 04015132 Propel Finance No. 1 Limited is registered in Wales, Company no. 10003271. Registered offices are at Unit 5, Langstone Business Village, Langstone Park, Newport, NP18 2LH, vat no. 252089996. Propel Finance Plc and Propel Finance No. 1 Limited are authorised and regulated by the Financial Conduct Authority.


What are the tax implications for workspaces for remote employees?

There are numerous things to consider and Podia can provide this guidance to both employees and employers. 

As long as the workspace remains the property of the company then it can sit as an asset of the company that is treated the same as any desk or chair in an office. 

If an employee keeps a workspace that has residual value when they leave or it is provided to the Employee as a gift then this may need to be included as a gift and reported on the employee’s payroll and tax return

Under the term of the agreement the workspace does not sit as an asset and remains the property of Podia and any 3rd party finance provider so no implications to consider at all in this scenario.


Is asset finance suitable for me?

The options for financing the purchase of Podia assets are:

    • Take out an asset finance agreement. A funder (Propel) will purchase the goods from the supplier you have selected (Podia), at the price you have negotiated. You will then hire or lease the goods from the funder (Propel).

    • Purchase outright via Stripe or PayPal

In deciding which option to select, relevant factors may include:

    – Whether you have the money to buy outright

    – How long you need the goods for

    – Costs of the different options

Asset finance is unlikely to be suitable if you are not sure if you will need the asset(s) for the minimum contract period or if the asset is unlikely to be maintained and kept in a useable condition for the minimum contract period or if you want to change the asset(s) during the minimum term.

You should be aware:

You will have to continue to pay for the goods for the agreed period or settle the outstanding balance early even if you no longer need the goods, or if the goods cannot be used (funders usually offer a small rebate of interest charges in the event of an early settlement).

If you change the goods during the agreed minimum rental period, this could lead to higher charges

For more help in deciding whether to select asset finance, see the Government’s Business Finance advice (https://www.gov.uk/business-finance-explained/overview)

What type of asset finance does Propel offer Podia customers?

Most asset finance arrangements involve paying a deposit and then monthly or quarterly payments, with interest payable. The key difference between products is what happens at the end of the agreement and who owns the goods.

Lease also known as a “Hire Agreement”:

At the end of the agreement, you do not own the goods. The agreement can often be extended, you may be offered the option to buy the goods, or the goods can be returned. Any alternative arrangement that we can offer will be discussed with each customer individually.


Technology


What collaboration platforms do you work with and support?

We work with Zoom predominantly and have a close partnership. We can provide the Zoom licenses too if required or they can be purchased directly or through any other third party. We just aim to make the Zoom experience the best it can possibly be in the office and at home!

Obviously a chair and desk can work with any technology! Our partnerships with leading hardware manufacturers means also that the Podia technology solutions can work with any technology platform too including Microsoft Teams, Google and Pexip.

 

What hardware partners do you work with and support?

We chose to work with Poly (formerly Polycom and Plantronics) and DTEN as our primary video hardware devices. This combined with LG Screens and Logitech IT peripherals means we have the best solutions in the industry and with our partnerships at the best pricing.

 

Do you have asset tags on all products to support effective asset management for businesses?

Yes we do. All products are asset tagged in our staging facility (including furniture) and you can track who has what by utilising our remote management platform, Elevate

 

How does a business manage their remote workspaces with Podia?

Businesses can manage all their workspaces, both home and office, through our remote management platform, Elevate. Elevate has been built from the ground up and can help businesses view and manage all equipment provided as a single pooled inventory. 

Suppliers & Affiliates


How do I become an Affiliate for Podia?

The process is easy:

    1. Complete the 2 minute online application form  

    2. Once approved, sign and return the short Podia partner contract 

    3. Arrange a on-boarding session with the Podia team (To train you and your team for the agency model, and/or to show you how to access the portal for the affiliate model 

Become an affiliate by filling in our form here.  


Why should I become an Affiliate?

The benefits of becoming a Podia affiliate include:

  • Up to 10%* commission on orders placed off the back of your referrals 

  • Generous Champion discount to use for your own home and office

  • Exclusive partner incentives and rewards based on performance

  • Stickiness with your existing customers, with another reason for them to speak to you 

  • Increased credibility by being associated to brands such as Zoom

  • Satisfaction of helping people improve productivity and well-being

 

I have a great Product to augment the Podia offering – how can I work with Podia?

Contact us as we always want to deliver the best solution to our customers! If it sits well with our offering, values and vision then we would love to speak with you.

Contact Us


I can't find the answer I am looking for?

If you have any other questions or want help finding the perfect workspace solution, please get in touch with the team on 01635 798620 or email us at  info@podia.work